1. SHIPPING INFORMATION
At Meravela, we are proud to offer Free Worldwide Shipping on all orders. We believe that getting your favorite jewelry should be easy and affordable, no matter where you are in the world.
Processing Time: Orders are typically processed and dispatched within 24 to 48 hours (business days). You will receive a confirmation email with your tracking number as soon as your package ships.
Shipping Options:
- Standard Shipping (Free): Our reliable worldwide delivery service.
- Insured & Priority Shipping ($5.00): This premium option places your order at the front of the queue for faster dispatch. It also provides full insurance coverage against loss, theft, or damage during transit. If anything happens to your package, we replace it immediately, no questions asked.
2. ESTIMATED DELIVERY TIMES
Delivery times depend on your location. We work with top-tier international carriers to get your jewelry to you as quickly as possible.
- Zone 1 (Fastest): USA, United Kingdom, Canada, Australia, and Western Europe.
- Estimated time: 5 to 10 Business Days.
- Zone 2 (Rest of the World):
- Estimated time: 10 to 20 Business Days.
Please note: While we do our best to meet these timelines, occasional delays due to customs clearance or peak seasons are beyond our control.
3. 30-DAY SATISFACTION GUARANTEE (FREE RETURNS)
We want you to fall in love with your Meravela jewelry. If for any reason you are not completely satisfied with your purchase, we offer a 30-Day Money-Back Guarantee.
Return Conditions:
- Items must be returned within 30 days of receiving your order.
- Items must be unworn, in their original condition, and in the original packaging.
How to Initiate a Return: Returns are free for our customers. To start a return, please DO NOT send the package back to the address on the shipping label. The return address may be different depending on your location.
- Contact our support team at support@meravela.com with your order number.
- We will provide you with a pre-paid return shipping label and instructions on how to send your package.
- Once we receive and inspect your return, we will process your refund.
4. REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5 to 10 business days.
5. DAMAGED OR INCORRECT ITEMS
If you received a damaged item or the wrong product, please contact us immediately at support@meravela.com with a photo of the issue. We will make it right by sending a replacement free of charge or issuing a full refund.